EXYZ Privacy Policy

This policy explains what you can expect from us and what we need from you in relation to your personal data. Please read this carefully as this policy is legally binding when you use any service provided by Elfreds Commerce LLP (the “Services”).

For the purpose of the relevant data protection regulations, the body corporate in charge of your information is Elfreds Commerce LLP of India (LLPIN AAP-4592). If you have any questions, please email us at

Information we may collect from you

We may collect and use the following data about you:

  1. Information you give us.

The information you give us includes your e-mail address, and financial information (including credit card, debit card, or bank account information). We may also need additional information from you to comply with our obligations under applicable law or to provide you our Services effectively.

You may give us information about you by filling in forms when registering or using our Services or via correspondence e.g. email.

  1. Information we collect about you. With regard to your use of our Services, we may automatically collect the following information:

(a) details of the interactions you carry out when using our Services, including payments, and transactions as service customers or providers on the platform.

(b) technical information, including the Internet protocol (IP) address used, your login information, Uniform Resource Locators (URL) where our Services are used, date and time, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our Customer Support number;

Uses made of the information

Your email address is necessary for identification, login, and recovery to EXYZ account. We also use the provided email for necessary communication to you. You cannot opt out of such “transactional” and “functional” email (unless you delete your account).

For community building and to help you stay updated with new content on the platform, we may sign you up for our email newsletter to which you can unsubscribe by following the link in the email.

Your financial information is necessary for enabling payments between EXYZ and you. We keep record of sessions and transactions for providing usage statistics, error and dispute redressal, and similar applications.

We do not process your personal information for marketing, profiling, or analytics. We collect, process, and store minimal data. Such data is essential for providing the Services. If you do not consent, you must not use the Services.

We use your information in the following ways:

(a) to carry out our obligations relating to you and to provide you with the information, products and services that you request from us;

(b) to comply with any applicable legal and/or regulatory requirements;

(c) to notify you about changes to our Services;

(d) as part of our efforts to keep our Services safe and secure;

(e) to administer our Services and for internal operations, including troubleshooting, disputes, data analysis, testing, research, statistical and survey purposes;

(f) to improve our Services and to ensure that they are presented in the most effective manner;

Disclosure of your information

  1. We may share your information with selected third parties including affiliates, business partners, suppliers, sub-processors and sub-contractors for the performance of any contract we enter into with them or you. Currently, EXYZ uses Amazon Web Services as cloud service provider, Coinbase as crypto payment processor, Paypal, Razorpay, and Stripe as payment processor.

  2. We may disclose your personal information to third parties:

(a) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Customer Agreement and other applicable agreements; or to protect the rights, property, or safety of EXYZ, our customers, or others;

(b) to assist us in conducting or co-operating in investigations of fraud or other illegal activity where we believe it is reasonable and appropriate to do so;

The information that we collect from you may be transferred to, and stored at, a destination outside India. It may also be processed by staff operating outside India who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

You rights over your personal information

Most of the information we hold is available to you via website. You can request all the information by contacting us at

You can delete all the personal information relating to your account, sessions, and transactions anytime using the option available on the website. However, some information (including payment history and information you submit to us while payments and payouts) may be preserved as required for business and legal purposes.

How do we protect your personal information

  1. We use encryption (HTTPS/TLS) to protect data transmitted to and from our site. All payments are secured by PCI Compliance. All information you provide to us is stored on our secure servers. Although we will do our best to protect your personal data, we cannot guarantee the security of your data from every breach. You should understand and accept the risks as you provide us with your personal information.

  2. We restrict access of your personal information to those employees of EXYZ who have a business reason for knowing such information. We continuously educate and train our employees about the importance of confidentiality and privacy of customer information. We maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from unauthorised access.


We only use cookie to provide you with the essential functions of the Services. We may use such cookie not only on our website but also on webpages where you use our Services across partner service. We do not store cookies beyond session.

However, our sub-processors may use cookies for effective provision of payments, hosting, and other necessary services. We use Google Analytics for analysing traffic on our site.

Other provisions

Our Services may contain links to and from the websites of our partner networks, and others. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility for them. Please check these policies before you submit any personal data to these websites.

Any changes we may make to our privacy policy will be posted on this page and notified to you.

If you feel that we have not addressed your questions or concerns adequately, kindly contact us at